Frequently asked questions

In this section you will be able to get answers to a large part of your questions
In this section you will be able to get answers to a large part of your questions

How can I make a reservation with Del Parque Flats?

To book you can call us at any of our phones: (+34) 951 600 050 or (+34) 683 172 649, by email (reservas@delparqueflats.com), or through our website (http: //www.delparqueflats. com).

At what time can I enter the apartment and at what time do I have to leave?

As a general rule, our check-in time is from 4:00 p.m. until 9:00 p.m. In the case of needing an entrance from 9:00 p.m. until 0:00 p.m., we have a late-check-in service whose cost is € 30.00, which will be charged in cash.
Our departure time is from 9:00 a.m. to 12:00 p.m.
However, we try to be flexible within our possibilities and we invite all our guests to consult us in case they need to arrive earlier or leave later. If availability allows, we will always do our best to please you.

Where can I pick up the keys to my apartment?

The check-in is done directly in the apartment. Therefore, we need to indicate the approximate time of arrival, since we do not have reception and we have to move to the apartment. In order to be able to assist you correctly, we need you to pre-advise us 30 minutes before your arrival (+34) 951 600 050 or (+34) 683 172 649. You can also get in touch by email: administracion@delparqueflats.com.

And if this does not work?

The keys will be in a box office, in Cortina del Muelle, 11, Málaga, 29015
In case of entering with a later time at 0: 00h and always having confirmed this time, at the Malaga office you will find a ticket office, where you will be sent a code to collect the keys and then move to the apartment.

What are the costs in case of cancellation?

The cancellation fees to be applied will be the following:
• If you cancel more than 7 days in advance, 100% of the amount paid will be refunded. You will have to pay 50% of the total price if you cancel during the 7 days before the arrival date.
• If you book with a 'non-refundable' rate, in case of cancellation you will have to pay the total amount of the price.
• In case of 'no-show' you will have to pay the full price.

Is there an additional charge?
Parque Flats has an additional charge for the cleaning fee, the amount will depend on the apartment booked.
In addition, a damage deposit will be required by pre-authorization card upon arrival. The deposit will be returned in full upon check-out, once the accommodation has been reviewed.

How are the apartments equipped?
All our apartments have air conditioning. All kitchens are equipped with all the necessary utensils to spend your stay, as well as appliances: refrigerator, microwave, (some with oven), coffee maker, toaster, cookware (pans and pots), washing machine, drying rack, iron.
The bathroom has gel, shampoo, hand soap, toilet paper for first days, and hair dryer.
In the kitchen you can find a small kit with a scourer, cleaning cloth and dish detergent.
You can find more information about each apartment, directly in our website or contact us.

Do I have to take my sheets or towels?
No, all our apartments are equipped with towels, sheets and duvets.

I carry a baby, is there a possibility to put a baby?
If you are interested, we offer a cot free of charged. Subject to availability.

Do the apartments have WIFI?
Yes, all our apartments have free WIFI.

Is it possible to smoke in the apartments?
Complying with the Spanish and European regulations of the anti-smoking law is not allowed to smoke in our apartments, except in terraces.

Is it allowed to bring pets to the apartments?
Unfortunately for reasons beyond our control, we can not accept pets in all our apartments.